![]() ![]() For now, only keeping the URL-Filter deactivated stops all issues. UPDATE : TL/DR: Adding Microsoft Office specific URLs and the file path of the A-AD Profile and reactivating the URL-Filter did not work reliably for us. But so far, without the URL-Filter, things look stable for now. Honestly I had no time to further investigate this, other projects needed to be addressed today. With the URL-Filter disabled we had no further reports of misbehaving Office apps. UPDATE : TL/DR: Trend Micro essentially said "Hang on while we investigate". We had no further reports of issues with Office or Outlook. UPDATE : Still on hold regarding Trend Micro. I wonder when I'll hit the character limit with these edits. TM Support has issues replicating the problem on their end and asked me to provide detailed logs of the issue happening and being fixed (which I have created and send to them just now). Disabling the Web Reputation Filter fixed the issues. UPDATE 23-03-01: Stubborn Machine was acting up again today, despite the TM settings being unchanged since last week. Without you, I would have been looking for the cause for much longer. And special thanks to u/Ok-Information-2355 who first got me to investigate Trend Micro. But I think this fixed it for good (well, more of a reliable workaround, but who cares at this point.)įinally, I'd like to thank everybody for their help to analyse the symptoms and coming up with suggestions. ![]() I'll re-enable the Web Reputation and URL Filter now for the whole company and hope for the best. I've implemented the changes the same day and had no further reports of Office acting up. ![]() Go to Policies> Policy Management> Global Security Agent Settings> Trusted Program List > Add+ Add the following files below for Trusted Program List: Add the following Under the Behavior Monitoring Approved List:Ĭ:\Users\*\AppData\Local\Packages\_cw5n1h2txyewy* On the web console go to SECURITY AGENTS> go to the specific group for isolation Under Real-Time Scan / Scheduled Scan / Manual Scan> click +Add Add the following directories in the Folders tab:Ĭ:\Users\*\AppData\Local\Packages\_cw5n1h2txyewy* C:\Windows\SystemApps\_cw5n1h2txyewy*Īdd the following directories in the Files tab:Ĭ:\Windows\SystemApps\_cw5n1h2txyewy\ Turn back on Web Reputation and URL Filtering His recommendations in full where as follows:Ī. Long Version: Got word back on Thursday () from a new Trend Micro Support Agent who's in direct contact with the Product Development Team. And a user told me, that Trend Micro is aware of this issue.Īddendum 2: It seems that we are one year out of support – from June 22, 2021, Trend Micro ends support for Windows 7 SP1 and Windows Server 2022.DEAR PEOPLE FROM THE FUTURE: Here's what we've figured out so far: 1įINAL(?) UPDATE 23-03-06: TL/DR: Adding C:\Users\*\AppData\Local\Packages\_cw5n1h2txyewy*, C:\Windows\SystemApps\_cw5n1h2txyewy* and C:\Windows\SystemApps\_cw5n1h2txyewy\ to be excluded from real-time search, the Behavior Monitoring Approved List (for the directories) and Trusted Program List (for the. Anyone else who can report similar observations?Īddendum: My German readers told me in comments, that they was able to start Windows 7 in safe mode – then they was able to uninstall Apex (others disabled TM services). Since then many readers confirmed that issue, also on embedded clients, and it affects 32 and 64 bit systems. What all computers have in common so far is that they are still running Windows 7 and TrendMicro (various editions) is installed as the virus scanner.Īre there any findings from other readers? Ticket at TrendMicro is opened. just contacted me by mail and writes:Ĭurrently we have the problem with at least 15 customers that shortly after login the message "Critical error, the system will restart in 1 minute" appears on the computer and then the computer actually restarts. I myself can't find any problems with my Windows 7 SP1 with ESU at the moment, the system runs since hours without any problems. Affected are 32- and 64-bit Windows 7 clients (including embedded), and in all cases Trend Micro seems to be involved as the security solution. After I published the initial blog post in German, I receivedseveral reports from various users that there are problems with Windows 7 restarts because a critical error has occurred. ![]()
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